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The Chronicle of the 8th International Travel Fair (Intourmarket): Federal Tourism Agency and World Tourism Organization conducted the traditional education seminar

18 March 2013
The Chronicle of the 8th International Travel Fair (Intourmarket): Federal Tourism Agency and World Tourism Organization conducted the traditional education seminar

On the 18th of March 2013, during the International Tourism Exhibition “Intourmarket”, the Federal Tourism Agency together with the World Tourism Organization conducted a joint one-day education seminar named “Hospitality and Service Quality and Tourism Sector. Russian and International Experience”.

The seminar hosted representatives of the World Tourism Organization and international experts specializing in raising the quality of tourism services. During the event the most successful Russian and international experience was introduced to the public. The seminar also covered practical issues of hospitality sector improvement in megalopolises and small towns. The presentations of experts from Hungary, Great Britain, Germany, Lithuania, Norway and Russia kindled the public’s interest.   

During the first session on expansion of tourism business in cities Radio Guide Company was represented by the Development Director Nikolay Frolov who made a presentation on “Innovative Russian Products for Tourism Industry”.

During the second session on tourist service quality assessment and service quality management systems were discussed key factors of satisfaction of tourists’ needs, opportunities for tourists to assess their satisfaction with the quality of received services, actions of local administrations and non-government structures in cities visited by tourists.

This year, over 200 representatives of Russian regional and international executive authorities in tourism sector, tour companies, hotels and other hospitality objects, tourism oriented schools and public associations in tourism sector.